How fast will I receive my order?
We ship most orders within 3 business days from our Portland, Oregon studio. Sometimes it can take a little longer and if so, we will notify you immediately. For shipping in the US, we use USPS First Class Mail or Priority Mail to ship items, so please allow 10-14 business days from purchase to receive your order. Most of the time, you’ll get it a LOT faster.
If you are an international customer, we ask that you allow at least 30 days to receive your order. Unfortunately, sometimes it can be delayed a little longer if it gets held up at customs. Generally, however, 30 days is a good rule of thumb.
How do you prevent shipping damage?
We know how delicate paper products can be, so we take care in packaging all our products to withstand the rigors of shipping. All flat items are shipped in rigid mailers and art prints come with a heavy weight chipboard backer to prevent crumpled corners.
I'm concerned about packaging waste and sustainability! Can you tell me more about your packaging?
We share your concerns! We realize that as a consumer product company there will be inherent waste, but we are constantly working to improve our sustainability practices. For instance, our paper products are printed on FSC certified papers. Our notepads with veggie based ink. Orders are packed using recycled or reused packing material. So if you see some pesky packaging peanuts or bubble wrap, rest assured, they are being reused by us to extend their life and we encourage you to do the same!
And at any time, you may ask for your cards or products to be shipped without plastic sleeves or packages. We'd be more than happy to wrap in paper instead!
Do you ever run discounts?
Yes! Join our email list or follow us on Instagram! We announce all sales and discounts there. Plus if you are a newbie to the email list, you'll get 15% off your first order + a little birthday gift every year!
Why do you ask for my birthday when I sign up for your email list?
We love to celebrate you by sending something special your way during your birth month. If you do not want to share your birthday info, you can just leave it blank. No pressure!
I'm concerned about my information! Will you share my information?
We value your business and that means keeping your information safe. It is our policy never to share your information with any third parties except to fulfill and ship your order.
You have a right to request that we destroy or delete your personal information from our records at any time, with the exception of any information we need to keep to comply with local, state, and federal laws (like tax law). If you wish to have your information removed from our records, please contact us and we will do so immediately.
I bought a print, where can I find a frame?
Our prints come in 2 sizes: 8x10 and 11x14 inches. Both are standard sizes, so you can purchase a frame at any major retailer. If you are partial to a more DIY idea for framing, follow us on Pinterest.
My products arrived damaged! Now what?
Oh no! Your happiness is important to us and we love what we sell. So if your items arrive damaged or defective, please contact us immediately with a description of the damage (a photo is helpful!) and we will cheerfully replace your item at no additional cost to you. Please save all packing materials and your item in case we have you return your purchase.
Where do you get the designs for your products?
Everything in our line is designed by us, in house. Genesis is the creative director and managing member of Graphic Anthology, LLC and oversees all concepting, design, and collection production.
Where are your products printed?
Most of our products are printed in the beautiful Pacific Northwest. This includes greeting cards, art prints, minis, and some of our note pads. Other products like stickers (California), pencils (Missouri), and magnets (Ohio) are printed outside the Pacific Northwest, but still in the USA!
I own a boutique/am a buyer. How do I get your products in my store?
Contact Genesis at firstname.lastname@example.org for a copy of our catalog and wholesale details. You can also shop our catalog on Faire at http://graphicanthology.faire.com. Thank you for your interest!
I love your designs! Do you license your work?
We do! Please contact Genesis at email@example.com with more details.